How Fleet Technology Improves Customer Service

  • How Fleet Technology Improves Customer Service

In today's highly competitive fleet environment, providing exceptional customer service is essential to retaining customers. To keep customers happy, many fleet owners and managers are turning to telematics and fleet management software to help them improve performance and productivity. These solutions can assist in crucial areas like providing precise delivery times, asset tracking, tracking vehicle location, and accurate billing. Read on to learn how adding fleet technology to your business will imrpove your customer service.

1. Delivery Estimates

In today's "I needed it yesterday" world, one of the biggest challenges a fleet company faces is meeting tight shipping schedules, especially on multiple delivery routes. A lack of communication between the shipper and customer exacerbates issues and often leads to frustration.

An all-too-common industry scenario is when an angry customer calls a supplier and wants to know when an overdue shipment will arrive. The availability of fleet telematics equipped with GPS technology allows dispatchers to pinpoint the location of a customers assets and determine the estimated arrival time at their facility.

With increased trransparency into your fleet operations, you can tell a customer a specific timeframe in which their product will arrive. Knowing when to expect their shipment will help put your customer's mind at ease and boost your company's credibility.

2. Real-Time Notifications

Advanced fleet technology solutions can go beyond providing accurate delivery estimates with a proactive communication approach. With real-time notification capabilities, you can alert customers when a driver is about to arrive at the delivery site. This feature eliminates the guesswork regarding when the vehicle or asset will reach the loading dock.

From the customer's perspective, these real-time notifications allow them to prepare for the truck's arrival. They can quickly move vehicles that might be blocking loading dock doors, saving time for drivers. Warehouse workers can move forklifts or pallet jacks into position and clear dock space for the incoming freight.

These notifications offer additional benefits for your company as well. By making the delivery faster and more efficient, drivers can maintain their schedules and avoid costly delays. You can also plan your drivers' routes more effectively, providing significant time and cost savings.

3. Faster Dispatch

Getting trucks on the road quickly is crucial when providing stellar customer service. Telematics can help you find the real-time location of every driver and vehicle in your fleet, allowing you to pick the right vehicle for each job. Additionally, you can make quick route adjustments as needed to avoid delays or accomodate any additional tasks.

Once you've identified the right vehicle for your job, you can then use the delivery estimate and real-time notification features to keep your customers in the loop and inform them when they can expect their shipment.

4. Accurate Billings

Are you spending too much time on billing and other administrative tasks? Telematics can streamline these processes, enabling you to devote more time to managing your drivers and vehicles. Use this technology to generate reports for miles driven, hours worked, and keep track of routes. You can also pinpoint driver arrivals and departures with more accuracy while monitoring vehicle fuel consumption to ensure there isn't excessive idling or fuel theft.

5. Preserve Product Quality

If you transport perishable items, maintaining the proper trailer temperature throughout the shipping process is crucial. Innovative fleet technology that allows you to monitor temperature and humidity during the journey is available and can give you greater peace of mind while your drives are on the road. You'll and your driver will recieve automatic alerts if the refrigeration system malfunctions or fails, so you can take action as soon as the problem arrives. With this, you'll be able to ensure the quality of the goods and reduce the number of rejected shipments.

6. Issue Resolution

With fleet management software like the Rand Platform, you can get access to customer data on one convenient, user-friendly dashboard. Whenever a customer contacts you with a question or complaint, you'll have all the information you need to resolve the situation at your fingertips. You'll be able to handle the problem promptly and efficiently, helping to establish more credibility.

See How Fleet Telematics Will Improve Your Customer Service

If you're ready to improve your customer service with telematics and fleet management software, we're here to help. We offer a variety of fleet telematics hardware solutions and the Rand Platform to help you meet your customers' demands with informed data and comprehensive insight into your business. Contact our team to request a demo or pricing and grow your business today.

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